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Job Vacancies at South Bank London

Vacancy: Communications Officer

(Posted 8-10-2015) 

Job Title: Communications Assistant 

Job Ref. COMM5

Reports to: Communications Officer  

Appointment details:  Full Time (35 hours per week) 9am-5pm plus 6% pension contribution

Holiday allowance: 25 Days pa

Salary:    Circa £17,000 pa

About Us

South Bank Employers’ Group (SBEG) is an association of the major organisations in South Bank, Waterloo and Blackfriars dedicated to improving and promoting the neighbourhood for the benefit of local employees, residents and visitors. The Group is a non-profit company limited by guarantee, governed by a Board appointed by its 18 members. To read more about South Bank Employers’ Group, please visit:

SBEG manages the South Bank BID (Business Improvement District), through which it provides representation and business opportunities to approximately 140 organisations in South Bank. The BID is funded through a levy on business rates and was introduced in 2014 after a successful ballot amongst eligible businesses. To read more about the South Bank BID, please visit:

SBEG also oversees the work of the South Bank Marketing Group (SBMG), a marketing consortium responsible for promoting South Bank to domestic and international visitors through the consumer brand South Bank London. Established 20 years ago, SBMG is one of the longest standing and most successful tourism consortia in London and it brings together the area’s visitor attractions, cultural venues, hotels, transport providers and restaurants with a commitment to promoting the South Bank as a destination. Members of this group include Coca-Cola London Eye, Southbank Centre, BFI Southbank, BFI IMAX, The Old Vic, National Theatre, Coin Street Community Builders and Park Plaza Hotels.

Day to day, our activities focus on promoting the South Bank offering through a variety of channels including, social media, PR, posters and publications. We also aim to make the visitor experience as welcoming as possible and run an award-winning on street visitor information service. We work closely with London & Partners, Visit Britain and other key partners, including neighbouring areas, to ensure that South Bank continues to develop as an appealing destination and maintains its profile within the capital.

The Role

The Communications Assistant supports the Marketing Team in delivering marketing communications projects which are designed to build awareness about the work of South Bank BID, South Bank Employers’ Group and South Bank Marketing Group amongst our members and other key stakeholders, as well as promoting the area to visitors and local employees. 

We are looking for an individual who is excited by South Bank and what is happening here, be that cultural events or large-scale regeneration projects.  You will be an excellent communicator, find it easy to cultivate contacts, have an eye for detail and skilled at managing your time.  This role offers the opportunity to gain a wealth of experience in marketing communications and B2B marketing in the tourism, regeneration and arts sectors, working with one of London’s most popular destination brands.  


The marketing team sits at the heart of the organisation, responsible for running the South Bank Marketing Group and South Bank Venues Group as well as managing communications for South Bank Employers’ Group and South Bank BID. The ideal candidate will be able to demonstrate the following:




Educated to degree level or equivalent.



Work experience in a marketing/ PR team or similar environment.



Excellent written and oral communication skills, with ability to write creatively for a range of publications and audiences.



High degree of organisational ability to manage time lines and meet deadlines



Excellent attention to detail.



Excellent administrative skills including experience of data entry



Ability to work unsupervised and on own initiative, whilst also being a team player.



Excellent ICT skills with standard applications such as MS Word, Excel, Outlook and PowerPoint.



Knowledge and experience of using website CMS (Wordpress preferred)



Experience in arranging and administrating meetings and events, including minute-taking.



Unflappable enthusiasm and a flexible approach to working within a diverse role.



Interest in the South Bank as an area to live, work and visit.




Website Management

Regularly update the websites and Assist with updating the website as and when needed. Upload new offers and competitions, adding events, news, images as required. Respond to user enquiries and monitor statistics weekly.

Meetings and Memberships

Play a key role in liaising with members and other internal and external partners, developing relationships at all levels.  Arrange and attend member meetings as required. Keep members’ directories and databases (both online and on our CRM system) up-to-date. Circulate information, agendas and invites to members.

Social Media

Manage Twitter accounts for South Bank BID and South Bank Venues. Monitor social media statistics on a weekly basis. They will also play an important role in integrating new social media channels with our existing ones.


Assist with in the production and distribution of brochures, mailings, reports and other marketing collateral. Tasks include assisting with the development of creative concepts, collating content and images, drafting copy and assisting with print and distribution arrangements.

Tourism Projects

Provide support on tourism projects as required, for example, our InfoBike service, an award-winning innovative mobile tourist information initiative.

Corporate Events

Assist with the planning and preparations of networking events. Typical tasks will include managing invitations and logistics as well as booking venues/photographers/entertainment.

Ad-hoc Projects

Support any additional projects and campaigns that arise as an outcome of the South Bank Marketing Group, South Bank Venues and South Bank BID meetings.


This post is self servicing and requires that the Assistant is responsible for all of their own administrative duties, and will also participate in a range of duties on behalf of the team and organisation.


Undertake any other duties as may reasonably be required as a member of South Bank Employers’ Group, comply with Employers’ Equal Opportunities and Health and Safety policies at all times, and, on occasion, work outside of the normal working week, including evenings and weekends. 


This position is offered subject to successful completion of a six-month probation period. This is a full time post at circa £17,000 plus 6% pension contribution. Working hours are Monday to Friday, 9am – 5pm. Holiday allowance is 25 days per annum on a pro rata basis.


To apply for this position, please send your CV and covering letter to: 

Frances Cresswell, Business Operations Manager, South Bank Employers’ Group, Capital Tower, 91 Waterloo Road, London SE1 8RT or PLEASE QUOTE: JOB REF: COMM5 IN THE SUBJECT LINE

The covering letter should address the following questions: 

1. Why does the position of Communications Assistant appeal to you and what would you hope to bring to this role?

2. What do you like most of South Bank as a visitor destination?

Deadline for submissions: 12pm, Wednesday 21 October 2015

We will respond to all shortlisted candidates by Thursday 22 October.  If you do not hear from us by this date then unfortunately we will not be taking forward your application.

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